Heys offers 3 levels of luggage warranty depending on the product you have purchased. Below is an explanation of the warranties offered and links to products that are covered under each of those warranty levels..  


Heys 10 Year First Class UNCONDITIONAL Warranty

You’re covered by the Heys First Class Unconditional Warranty for a period of 10 years.
If your luggage is ever broken, even if it was caused by an airline, contact us to have it repaired.
View all Product covered with our 10 Year First Class Warranty


Heys 10 Year Executive Class Warranty

You're covered for 10 years by the Heys Executive Class Warranty from your luggage's original purchase date to its original owner to be free from defects in related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt. This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately.
View all product covered with our 10 Year Executive Class Warranty


Heys 5 Year Prestige Class Warranty

You're covered for 5 years by the Heys Prestige Class Warranty from your luggage's original purchase date to its original owner to be free from defects in related to workmanship. If such a defect appears, upon presentation of your dated proof of purchase and this original warranty tag, the luggage will be repaired within 30 days of its receipt. This warranty does not cover normal wear and tear, nor any consequential damages, nor does it cover repairs made by unauthorized personnel. It does not cover damage caused by public carriers i.e..(airlines). If your luggage is damaged by carriers you must claim with the carrier concerned immediately.
View all product covered with our 5 Year Prestige Class Warranty