Dear Customers, 

Our primary concern is the safety and well being of our team and community. It is our responsibility to ensure that the safety our team and valued customers is top priority during these unprecedented times. 

To help flatten the curve, our company chose to be part of the #StayHome campaign. This means that our employees will be working remotely and will continue to provide you—our loyal customers, the service and care you deserve.

If you have any questions or concerns, we are here to help.


Are you open to the public?

No, at this time our office is not open to the public 


Can I still place an order from the shop.heys.ca?

Yes, our website is still in operation and orders will be accepted upon submission 

 

When will my order ship?

Orders will ship within 1 business day

 

 Can I cancel my order?

Yes, you can cancel your order. Please reach out to our customer service team at Shop.CA@heys.com and reference the order number you wish to cancel.

 

Will the Return period be extended since Heys is closed?

Yes, and we will be extending our return periods for all qualified orders and we will be processing returns.